Last updated on 25-09-2025
At DR KOMAL’S WELLNESS VENTURES, we are committed to delivering your products in a timely and efficient manner. Our shipping policy outlines the terms and conditions under which we process, dispatch, and deliver orders placed through our website.
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has been shipped.
- In case of high order volume or unexpected delays, processing may take longer. We will notify you via email or phone in such cases.
2. Shipping Methods & Delivery Time
- We partner with trusted courier and logistics companies to deliver our products.
- Estimated delivery time:
- Within India: 3–7 business days
- Remote Areas: May take up to 10 business days
- Delivery timelines are estimates and may vary due to unforeseen circumstances (e.g., weather, holidays, logistics delays).
3. Shipping Charges
- Shipping is free for all prepaid orders above ₹999.
- For orders below this amount or for special product categories, shipping charges will be calculated and displayed at checkout.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email/SMS to monitor your order status in real time.
5. Delivery Issues
- If you haven’t received your order within the estimated delivery time, please contact our customer support at [your support email/phone number].
- If the package is returned to us due to incorrect address or failed delivery attempts, we will re-ship it after confirming the correct details. Additional shipping charges may apply.
6. Damaged or Lost Packages
- In case your order is damaged in transit or lost, please contact us immediately. We will investigate the matter and offer a replacement or refund, as applicable.